Glossary of Terms

Accuserve is a leading Managed Repair Provider (MRP), offering seamless and compassionate repair services.

Not familiar with the insurance industry and all of its jargon? Check out our glossary below to help you navigate this space.

Accuserve Claims Tracker

This is a proprietary technology unique to Accuserve that allows a property owner or insurance adjuster the ability to look up the status of their claim.


This coverage is sometimes known as "contents insurance," but is usually described in most insurance policies as personal property coverage. Contents insurance helps pay to repair or replace your personal belongings if they're stolen or damaged by a covered peril, such as a fire, please note this can vary by state.  


A person who contracts to perform work or provide supplies at a certain price or within a certain time.

First Notice Of Loss (FNOL)

The FNOL is the first report an insured makes to an insurance provider following the loss to an asset. Also called the first notification of loss, the FNOL is normally the initial step in the claims process.

Institution of Inspection Cleaning and Restoration Certification (IICRC)

The mission of IICRC is to establish and advance globally recognized standards, credentials, and certifications for the inspection, cleaning, and restoration industries.

Interior Managed Repair (IMR)

With our Managed Repair Experience℠ platform, we not only oversee the loss, but we identify the restoration period and proactively communicate with both the carrier and homeowner. Our process delivers more accurate reserves and element exposure time management. These can include services such as board up/tarping services, fire mitigation, reconstruction services and contents.  

Managed Repair Experience℠ – MRX℠

Accuserve is pioneering the future of the Managed Repair category by building a more unified and more human experience that integrates world class service, best of breed expertise, tech-enabled transparency and alignment and unshakeable integrity  - something we like to call MRX℠. Welcome to Accserve and the new world of MRX℠.   

Managed Repair Provider (MRP)

An MRP is a Restoration Contractor that has experience working through insurance covered losses including common policy provisions and insurance guidelines. Using an MRP that is part of a carriers Managed Repair Program provides an insured with peace of mind to know that the Contractor has met stringent guidelines for background checks, insurance, financial security and has an understanding of the insurance process. These Contractors and their knowledge of the insurance guidelines help bridge the gap between the claim and the repairs; Alleviating a lot of the stress involved when a policy holder suffers a loss.  


Repairing, restoring or replacing irreparable portions of the property to return it to the condition it was in prior to a loss.  

Technical Review

Accuserve will review and analyze restoration strategies, documentation, and notes to then provide a comprehensive report with settlement recommendations. We work with contractors and adjusters to facilitate accurate loss assessments.  

Water Mitigation

Water mitigation is the process of stopping the immediate flow of water, assessing the type of mitigation efforts needed, extracting the water and drying out the property.

We're here for you

Discover the Accuserve difference today and experience a Managed Repair Provider that truly cares. We're here to help you every step of the way.