Would you want to deal with someone like yourself? Holding contractors accountable to identify
if proper practices and procedures were performed during the water damage mitigation process
can be very challenging in terms of the type and quality of documentation you typically receive.

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Are you the veteran adjuster who pretty much tells the contractor it is your way or the highway,
or the new, inexperienced adjuster who questions little and relies heavily on their “advisor
contractor” who taught them what to expect?

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Do contractors shudder when they think of dealing with you, or do they feel you are knowledgeable
with a reputation of being firm but fair?

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Taking a step back and looking at how you treat contractors/vendors is a good exercise.
Unfortunately, too many times in this industry, contractors feel the adjusters don’t know what
they’re talking about and they should just leave it up to the them since they are the professionals,
and many adjusters feel most contractors are incompetent, unscrupulous, or at best just not
good at providing documentation of the mitigation process. Too many times, this leads to a
combative relationship that helps little because inevitably both parties will have to deal with
each other again. It is up to you to lay the foundation of a good relationship by treating contractors
fairly and raising the bar of expectations to improve outcomes for policyholders.

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Get my top 10 tips on how to earn respect and trust in the water damage
mitigation industry in the downloadable PDF above

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