Accuserve employees may initiate SMS conversations to provide support, updates, and service-related information. These messages are intended to assist customers and partners with timely, relevant communication.

By replying START to an initial message, recipients consent to receive informational SMS messages from Accuserve. Message frequency may vary depending on the nature of the interaction. Standard message and data rates may apply. Reply HELP for more information or STOP to opt out at any time.

Accuserve Verbal SMS Opt-In Process

Customers are asked for consent to receive text messages during phone calls with Accuserve customer service representatives about their claim or service request. The representative reads the following script:

“Would you like to receive text message updates from Accuserve about your claim, such as appointment scheduling, status updates, and follow-ups? Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for help. Our SMS terms are at accuserve.com/smstandc. Do I have your permission to text you at [phone number]?”

Texts are sent only if the customer clearly says yes. The representative records the consent in our claims/CRM system with the customer’s phone number, the date and time, and the representative’s name. Customers who decline are not texted. Mobile numbers and consent are not shared with third parties for marketing purposes.

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For full details, please review our Terms and Conditions and Privacy Policy.